|
| | |
Supreme Being
Group: Forum Members
Last Login: 06-05-2011 17:36:55
Posts: 166, Visits: 15.688 |
| ...and your not available for a week?
I submitted an emergency ticket because my whole cafe went down after updating. I got an automated reply that:
"I am out of the office for vacation. Will be back (...in one week).
This message was not forwarded."
What kind of company are you guys running? This is fricking ridiculous! |
|
|
| | |
Supreme Being
Group: Administrators
Last Login: 03-02-2012 21:13:52
Posts: 1.382, Visits: 11.998 |
| |
|
| | |
Supreme Being
Group: Forum Members
Last Login: 06-05-2011 17:36:55
Posts: 166, Visits: 15.688 |
| Log in
Flash animation scrolls down.
Freezes
Sits there for 3-5 mins, then starts working.
All I did was reboot my server after about a year of no problems. I have "BETA" set in updates. This started happening immediately afterward.
I tried setting the updates back to "Release" in server.inf, and rebooting.
New updates were found and downloaded (Assuming older "Released" versions)
Administrator and Clients hang when trying to update after connecting to server.
|
|
|
| | |
Supreme Being
Group: Administrators
Last Login: 03-02-2012 21:13:52
Posts: 1.382, Visits: 11.998 |
| So you have updated to the beta release? Cant you simply try rolling back the client module to previous release?|
You should also roll back the server module.
------------------------------------------------------------------------------------------------
Gizmo Application Management Platform
------------------------------------------------------------------------------------------------
Web / Signup: http://www.gizmopowered.net
Support: http://support.gizmopowered.net
Forum : http://forum.gizmopowered.net
FaceBook - Blog: http://blog.gizmopowered.net
------------------------------------------------------------------------------------------------ |
|
|
| | |
Supreme Being
Group: Forum Members
Last Login: 06-05-2011 17:36:55
Posts: 166, Visits: 15.688 |
| And how EXACTLY is this done? I "assumed" it would work logically by:
- changing the server.inf back to "release".
- restarting server
- updating to release versions
- connecting with admin/client
- updating automatically.
I mean, i guess is shouldn't assume it would work logically.
How do I role-back? |
|
|
| | |
Supreme Being
Group: Administrators
Last Login: 03-02-2012 21:13:52
Posts: 1.382, Visits: 11.998 |
| Smartlaunch keeps the old modules located in server installation folder > Data\Files\Old Releases you can simply replace the last stable release with the ones you have downloaded.
------------------------------------------------------------------------------------------------
Gizmo Application Management Platform
------------------------------------------------------------------------------------------------
Web / Signup: http://www.gizmopowered.net
Support: http://support.gizmopowered.net
Forum : http://forum.gizmopowered.net
FaceBook - Blog: http://blog.gizmopowered.net
------------------------------------------------------------------------------------------------ |
|
|
| | |
Smartlaunch Developer
Group: Administrators
Last Login: 12-01-2011 17:06:39
Posts: 198, Visits: 329 |
| Jarod [NX] (06-03-2010)
...and your not available for a week?
I submitted an emergency ticket because my whole cafe went down after updating. I got an automated reply that:
"I am out of the office for vacation. Will be back (...in one week).
This message was not forwarded."
What kind of company are you guys running? This is fricking ridiculous!
Hi Jarod.
Could I please ask if you sent the ticket through our support-site: http://support.smartlaunch.net or if you sent it directly as an e-mail.
If you sent an e-mail, could I please have the address?
The reason I am asking, is that none of us have had any real vacation for the last 2 years, so I wonder how you could get an automated reply, unless you sent the mail to one of our previous employees that don't work for Smartlaunch any longer.
Best regards,
Thomas Dippel
Chief Executive Officer
Smartlaunch Systems A/S
E-mail: thomas@smartlaunch.net
Phone: (+45) 8888 7800
Direct: (+45) 8888 7804 |
|
|
| | |
Supreme Being
Group: Forum Members
Last Login: Yesterday @ 21:35:51
Posts: 485, Visits: 1.943 |
| |
|
| | |
Supreme Being
Group: Forum Members
Last Login: 06-05-2011 17:36:55
Posts: 166, Visits: 15.688 |
| | Yea, thanks for the BIG help there, Alomax. |
|
|
| | |
Supreme Being
Group: Forum Members
Last Login: 06-05-2011 17:36:55
Posts: 166, Visits: 15.688 |
| Just forwarded you the email i received, after submitting the ticket through the support.smartlaunch.net ticket system.
In fact, here is the text:
Smartlaunch Support to jarod
Show details Mar 6 (1 day ago)
I'm on vacation and will be back 15/3-10
This mail is not forwarded!
Best regards
Brian Hansen
Ticket Details
===================
Ticket ID: UBU-689097 |
|
|