Smartlaunch Forum / Smartlaunch Support / Price Configurations

Reset Time after User has Logged Out

liilu — Mon, 29 Dec 2008 14:59:24 GMT

Hello

I have created two different kinds of members:

Members - add time and keep the time when next logged in (works fine)

Non Members - add time and remove time when log out

I have ticked Automatically Reset Prepaid Account on the non members settings but it still keeps the time. Does anyone know where I'm going wrong?

Time pachages used incorrectly

clueless — Fri, 19 Dec 2008 22:35:48 GMT

I have 25 hour packages that are set to expire after 6 months. I sold a customer this package. 5 months later he has 5 hours still on his account but wants to purchase another 25 hour package. One month later his account is locked with 2000 minutes on it. The first 25 hour package he bought still had 5 hours on it. As soon as I sold the new 25 hour package it started to use the time off that package instead of using the remainer of time from the first package first.

Also it locked his account after 6 months from the original purchase, even though a month earlier he had just purchased another package. Why did it not use the first package sold first? Both packages have the same level set. Why did it lock the account even though he had just purchased another 25 hour package a month earlier with a 6 month time limit?

I have noticed this before but it has only become an issue with these larger packages. Why does not SL use the oldest time sold first if the packages have the same imortance set? Instead it bounces around and seems to use them up in any order it wants. Seems like a very bad flaw.

Discount

eujiin — Wed, 27 Jun 2007 23:53:22 GMT

Hi guys,

Is there any way i can add discount when i'm generating the receipt?

When a customer comes in to play and i'm charging $3.50 per hour, I would like to give this customer a discount of $1.50.

How to i go about doing it? Its kinda like a mall promo. But i would like to retain the original pricing of $3.50 and an inputed line of discount of $1.50 and the final cost of $2.00 to be shown in the receipt.

Rgds

Eugene Guang

How do i set up prices for a specific days in a year?

dr4gcy — Mon, 01 Dec 2008 23:58:38 GMT

Hello everyone,

I am wondering if there is an easy way to set up prices for specific days in a year, for example i want to have a different price rate for each holyday or even a specific price for a specific day throuhout the year.

For instance at first of december the hourly charge to be 1 euro

"Time of Purchase" vs "Time of Use"

ZenWarrior — Fri, 21 Nov 2008 08:12:56 GMT

Just wanted clarification on the "Time of Purchase" option for the price calculation method. Does that mean if someone buys an hour, it is used up 1 hr from the time of purchase even if they only login for 30 minutes then come back 2 hrs later expecting another 30 minutes left on their account, but it isn't there? Nothing in the manual about this. TY.

SL Administrator Price List

whiteday5 — Fri, 17 Oct 2008 13:20:38 GMT

First time using SL so I need you guys help.

On the SL Aministrator, the on the right-side there's a the price menu

which allows you to add time .

My current menu has only:

15 m, 30 m, 1 h, 2 h ,3 h

If i want to adjust these times how can I do it?

For example, add to the menu +45m or 4 hrs..

Thanks :)

11:00 to 11:59, or 11:00 to 12:00 ?

judytuna — Thu, 28 Feb 2008 23:19:21 GMT

When I set up Price Adjustments, do I want to go from 1:00pm to 1:59pm or 1:00pm to 2:00pm?

How to add a Monthly price ?

amenophis — Tue, 16 Sep 2008 23:10:33 GMT

Hi Everybody,

I went over all this forum regarding my problem, and i did make a lot of tries.. but nothing comes so far.

What i would like to do is to create a princing structure/monthly fee as below:

-> The price is fixed. Total minutes in 30 days = 43 200 Minutes.
-> The expiration is 30 days after the first logon.
-> SL will count down from the first logon until the 30th day is off.
-> After 30 days, the account is blocked.

I know this sound stupid, but i've tried many thing, and i think that i'm not so far from the solution, but the different options in the pricing possibilities let me in the dark...

Any help would be greatly appreciated !

Thanks to all..

CD/DVD burning

wingding — Mon, 11 Jun 2007 20:24:03 GMT

hey,

i need some help in configuring smartlaunch to charge price whenever a customer needs to burn a cd or dvd, anyone with info that can help me?,,,

print billing

Rusty — Mon, 08 Sep 2008 16:24:44 GMT

Hello,

I have a little probleme whit the printers configurtion.
When a client print he has a message for validate with the price, this work very well and the job goes out whitout problem.

But in the administration consol i don't see the price i only have the cost of the connection ex: 12 Minutes 5$

Does someone who have the same problem ??

thank you

Overnighter

dano — Sun, 17 Aug 2008 02:23:06 GMT

Is it possible to create and "overnighter" that would expire at 7am that doesn't use the current time on a user's account? An example would be:

User has 2 hours on their account from previous visit
They purchase an overnight pass for $x
They will have unlimited access until 7am, after which they could either get logged out or their previous 2 hours would begin to count down.

Currently, we write down how much time they have, remove it and open their account allowing them to login and have it build up time used... which makes the financial info wrong.

Any suggestions would be appreciated.

Dano

Taxes

telebofh — Wed, 20 Feb 2008 20:39:21 GMT

Is it possible to shutoff the taxes on prepaid tickets? I want to keep it on all my merchandise but when I create prepaid tickets, and uncheck the tax box, it drops the price...

NM, found it, under VAT/TAX there is a section for tax on time!

Currency Change and smartlaunch pricing

percy1983 — Mon, 17 Sep 2007 17:54:35 GMT

You seem not to understand the problem i have.How will i be able to change the price of ¢10000 per hour to GH¢1 per hour in the smartlaunch database formula so that customers with ¢10000 in the old currency in thier account will not get 10000 hours.

More explanation.

In the old currency,

¢10000 ~$1 = 1 hour in my cafe

With the new currency,

GH¢1 ~ $1 = 1 hour in my cafe

How do i change the price in smartlaunch from the old currency ¢10000 per hour to the new currency GH¢1 per hour so that it reflects in the existing customers account.(ie an existing customer with 10500 old currency in his account should show 1.05 new currency in his account) after the change

Please help me

Any way to make the price dynamic changes(depends on the number of player on one console? )

GCheng — Mon, 21 Jan 2008 04:14:40 GMT

Could anyone please tell me, is there any way I can make the price dynamic changes, I want to set the price likes, one person is $5/hr, two people on same xbox is $3/hr for each.

Thanks.

Somewhat confusing price config. Help needed.

indozoner — Sun, 20 Jan 2008 19:47:42 GMT

Hey all,

I need to setup a pricing config for my game center, but I'm having some difficulties and hope you can help me. Well, here goes:

My center has 2 floors, the regular floor and the VIP floor. The computers on the regular floor is, oh say, $5 an hour to use, and there's a morning and night discount program, say 20%. Easy config so far, I just set the discounts based on time. The computers on the second floor (VIP floor), however, don't have any discounts whatsoever. So it's $7 all day, every day.

Currently, I have the computers in the 1st floor in the "Regular" group, with 100% price, and the ones in the 2nd floor in the "VIP" group, with 140% price. Here's the problem: If I just use one ID (say, one with "Regular" pricing structure) for each customer, then when he log-in to the 2nd floor computer, he will still be charged $7 an hour, BUT still with the 20% discount, am I right? Well, I don't want this, because the 2nd floor computers should NOT have any discounts, at all.

I then tried making 2 IDs for each customer. One (CustA_Reg) is for the regular floor, with the discount and all and uses the "Regular" pricing structure, and another one (CustA_VIP) for the VIP floor using the "VIP" pricing structure. Well, this is cumbersome, both for the customer because he has to remember 2 IDs and passwords, and also for my employee because he has to add 2 userIDs for each customer.

So here's what I want: One user ID, that allows the customer to play in any computer in both floors. If he plays in the 1st floor computer, he will get the discounts, but he WILL NOT get any discounts when playing in the 2nd floor.

Is there any way to accomplish this with just ONE userID for each customer? If so, how do I setup the pricing config?

Any help on this is greatly appreciated.

Changing customer's time and adding time without having to log out user

Xandman — Wed, 19 Dec 2007 19:23:41 GMT

Okay here's the scenario:

A customer comes in. Tell us he'd like to use a computer for an hour. then, 10 minutes later he approaches us and says he'd like to change it to 30minutes only.

Another scenario:

A customer buys a prepaid card worth 2 hours, after 1 hour he comes to us and asks to buy more time. He buys 5 more hours. The problem is when we add the prepaid 5 hours usage, when his 2 hours is done, he is logged out despite having 5 hours of unused hours.

Hope someone can help me with this.

Expiration Time for Offers.

rudd-o — Mon, 17 Dec 2007 20:46:31 GMT

Hello

I want to Create a NoN-Stop Offer for a limited time and the offer to be expired when the user is going to logout.

Is there any way to do this ?

Thanks.

Rebate

Xandman — Thu, 20 Sep 2007 18:35:32 GMT

Is there a way for me to give rebate to members who have used more than a certain number of hours.

i.e. a member plays 2 hours today, tomorrow he plays for 4 hours and on the 3rd day he played for 4 hours. then you have a price structure where the usage of the member is stored and an automatic rebate is credited to his account. like for example every 2 hours he gets $1. since he has played for 10 hours that means he has a $5 rebate.

is there a way i can set it up that way for my members?

Remove minutes used on open account

cybercriter — Sat, 03 Nov 2007 16:55:23 GMT

I am trying to remove the 300 minutes time block from this users account.
[img]http://www.cybercriter.com/img/pmoney.jpg[/img]

He was accidently logged in and wanted to purchase a higher tier of minutes.
This is a big problem with Smartlaunch that i'm running into. If someone has money on their account. We do not want it to be automatically applied to the open minutes pricing plan.

What I would like to do would be to delete those minutes so it credits back the 18.00 to his account... then just delete 300minutes from his normal Larger chunk of minutes.

If someone has a workaround for deleting minutes charged like this, please let me know. This is not an isolated incident.

Thanks in advance,
MrCriter

Negative times

kova — Fri, 21 Sep 2007 17:40:38 GMT

I'm having problems with some users that gets negative times and they can still access the computer with a negative balance. I don't know what is causing this. Probably a bug
Any suggestions to correct the problem?

I'm using SmartLaunch version 3.6.8.0

Kindly regards

Limiting offers to certain pc's?

Bradley — Sat, 17 Nov 2007 17:33:39 GMT

Hello,

What I am trying to do is as follows. I have the members of my cafe set into two categories, members and monthly members. As of today I will be adding a couple new computers with the latest hardware/software and on these new computers I want to charge more for their use. How can I make it so that the current time the customers have can't be used on the new pc's and future time purchased at the regular offer rates?

I would like to create a new offer for the new pc's that can be used on them and the other pc's as well if possible and if not only for them will work. And the current offers work as they do for the current pc's. If this is possible please help, and would be great if we did not have to make a new group etc and move people between them...although if that is the only way it will have to do.

Thank you for your time, and help it is appreciated.

New currency and customer accounts

percy1983 — Thu, 30 Aug 2007 18:01:34 GMT

Hello,

I am a smartlauch customer based in Ghana.Recently, there was a change in currency in my country buy removing four zeros.This means that if you had 10,000 cedis in the old currency,with the new currency it is 1 cedi.In my cafe,10,000 cedis gives my customers an hour internet browsing time in the old currency.

With the new currency,how do i change the pricing from the old 10,000 cedi an hour to 1 cedi an hour so that customers balances in the old currency will be updated accordingly.

Please help.

Pricing for Printing

Thomas_xp — Mon, 27 Aug 2007 15:52:36 GMT

Hey.

I have set up pricing for printing. 10 cent a print. If a person prints something, the amount is decreased by 10 cent per print however the time is not causing to run in to negative in the same amount of the printing. For ex. someone paid 1bug for 1 hour, prints 2 pages. Amount goes down to 80cents but time stays at 1 hour (but should be 48minutes)

How do i fix the problem?

24 Hour Pass

Netronix — Sun, 04 Mar 2007 22:01:47 GMT

I would like to setup a 24 hour pass.

The counter starts when they first use it, not purchase it, and it expires 24 hours after they first log in.

I have set up the correct time amount (1440 mins), and have set the server to expire 1 day after first used. I have also set the ExecuteUserRefreshMinutesFromMidnight to 1440.

However, when adding the pass, it does count down properly, but they still end up getting more than 24 hours of access.

Please advise!

is it possible to add time 'free'

nusue — Fri, 13 Jul 2007 13:40:16 GMT

Sometimes (such as when a computer crashes, WE WANT TO ADD THE TIME BACK, AND MAKE NO CHARGE. we cannot do this, as we have to add it with a charge. So it appear in the statements and we cannot properly tell how much time we have sold

Weird barcode scan behaviour

MedieOasen — Tue, 22 May 2007 16:34:28 GMT

Ok, here goes:

I've made a priceconfig for 30mins and 60mins with a barcode in hope I could scan a member card, then scan either 30 or 60mins (thats what they can purchase a time here) But even thou the 30mins and 60mins seem to pop up nicely in the billing window, correct price and all. When i press pay, cashier opens and account is billed. But the time from these configs doesn't add to time on the account. In the exact same categori of configs I have also 2 other. One is free hour (they get 4th hour free) and the other is 10mins free (breakdowns, updates whatever) These seem to work flawlessly. They pop up when I scan them, and seing there is no price, nothing is billed, and the time adds nicely to the account when finishing pressing the "pay" button. As mentioned they are in same category as the standard 30 and 60mins. The only way these differ is the barcode/title (duh) and the price, 30 and 60mins has prices, whereas the 2 other is just blank zeros. No other apparant difference here.

If I use the "add offer" button, then find these 30 and 60mins from the correct category, and add them with the gui buttons, the time is added nicely to the account, along with the amount/price. What could possibly cause this diff is beyond me. Hoping it's a bug somehow, but not sure. Depending witch window I have open add time/add money/add offer. Scanning these 30 and 60mins barcodes might produce some other weird results.

Scanning say 60mins barcode with add offer window open, it actually registers the 10min free extra time I also have. But in add time/add money, it pops up as the correct one, just without adding the minutes in the offer to the account if finishing the bill.

Anyone else experiencing something similar, or did I fook something else up royally to get this behaviour? :D

Price rise / decrease bug

GaryT — Sun, 15 Oct 2006 10:53:14 GMT

I have requested a resolution to the problem of price rises and price reductions but the response I have received from SL (via Andy) is that until there are enough people requesting this, it will not be done.

The problem:

When you raise or decrease your standard rate price, ALL previous credit sold will be adjusted to the new rate. If you put your base rate up, the value of everybody’s existing credit will go down. If you put your base rate price down then the value of everybody’s existing credit will go up.

This is because SL takes the amount of minutes on an account and multiplies it by the amount of money used to buy this credit.

Like a lot of business’s our business is heavily ‘season’ orientated and we need to adjust our prices to accommodate our busy and quieter times. At the moment there is no way of resolving this anomaly and every time we raise our prices, we get inundated with complaints as to why the amount of credit they had has gone down.

Will everybody that feels this BUG should be fixed please say so here even if it hasn’t directly affected them because they haven’t changed their price rate.

Thank you

How to setup a pricing structure where price decreases over time

Henrik [SL] — Thu, 15 Mar 2007 13:08:43 GMT

Hi, i have written an FAQ for our new knowledgebase, about how to setup a pricing structure so that the price decreeses, the longer a user is logged on a client.

It can be found at http://smartlaunch.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=68

Hopes that this can be of some help, you are very welcome to write comments here or on the knowledgebase site.

Expiring Membership

severeon — Mon, 25 Dec 2006 01:44:09 GMT

Is there anyway currently to make an account part of, say the 'members' user type, and automatically have them removed from the group at the end of a month *if they don't pay of course*. If there isn't; is there anyway to write a database query that would allow us to check at the end of each time increment to see if any user should be removed from the members group?

Setting up new pricing feature

supernut — Sat, 17 Feb 2007 07:29:24 GMT

can someone please give me a rundown step by step Setting up new pricing feature, i want clients to use our cafe and for example

they start at $2 per hour, the more they spend that day the cheaper everything gets, but after midnight everything resets and starts over again?

Help with my pricing model

Clint.Davis — Sun, 04 Mar 2007 00:59:22 GMT

Individuals	VIP	Members	Non-Members
30 Minutes	$2.50	$3.00	$3.50
1 Hour	$4.00	$5.00	$6.00
2 Hours	$7.00	$8.00	$10.00
3 Hours	$9.00	$11.00	$14.00
4 Hours	$11.00	$14.00	$18.00
5 Hours	$15.00	$19.00	$22.00
8 Hours	$20.00	$25.00
20 Hours	$40.00	$50.00
50 Hours	$90.00	$100.00

Above is my pricing model, my only problem. its that this is very hard to put into the advanced pricing.

Is there a simple way to add this. eg (have the ability to specify how much per hour should be charged and SL will work out the per min cost.

Can someone advise how to enter pricing model into my system?

Need help with payment options

paulpsp — Wed, 10 Jan 2007 02:34:58 GMT

I have emailed smartlaunch but if anyone can help me on this forum I would be most grateful

I am look at getting smartlaunch for my internet cafe however I am first testing the software to see what it can offer me. I think its a very good option for my cafe, however I am lost in the pricing system, and need to know if what I want is possible within smartlaunch.

The cost to use my cafe is as follows

0-30 min's £1.00 ( £1 minium charge )

1 hour £1.50

Each extra hour £1.00

so if someone goes on-line for 3 min's its £1 if on for 26 min's its again £1, then the price goes up steadly to £1.50 for the hour. So 45 min's £1.25 and so on. Then after the first hour the price goes to £1.00 per hour so if the user was on for 1 hour 30 mins the cost would be £2.00, is this possible and if so what do I put into the payment options to make this happen.

Also if a user has not got the minium amount ( £1.00 ) say they have only got £0.50 in there account then I need that user to be unable to login and they will have to come and add money to there account. Again is this possible.

Regards Paul

Pay per min block passes and buying goods via SL - Help needed

markbfw — Fri, 29 Dec 2006 11:55:11 GMT

Hi,

First off noob here, so direction/guidance or help would be appreciated!

You see i have set up my pricing structure etc etc and all that works fine but i need to get my head round my pre-pay customers, can anyone help?

My pre-pay customers pay say £10 for 5hours. When they log on, i want the time taken off their account and not the cash. Its kind of reverse compared to the normal prices...how can i set this up?

Also when somebody buys a coffee, i dont want that coming off their time on account, they have to pay for that separatly....again this only affects pre-pay!

Im sure these questions have already been asked or maybe in a FAQ somewhere, but any immediate help would be very much appreciated!

Thanks,

Mark

How to setup all-day pass?

kamaxik — Tue, 03 Oct 2006 21:05:26 GMT

Currently we use "new open session" for all-day passes, but as you know, PUF are not gonna work this way for users. Any way to setup an offer "all day pass"? I ve been trying but unsuccessfully - time would simply not start count..

Negitive one minute

machiefacro — Sun, 05 Nov 2006 07:45:40 GMT

For some reason, we have a bunch of people with -1 minute charged to their account. 1m costs $0.08, thus a charge of $0.08 to their account. I have credit limits set to $0.00 to disable credit. Why is this happening and how can I stop this.

Paket Time...how to setting...

shingo — Sat, 04 Nov 2006 14:05:44 GMT

Is there anyone who do paket time for a certain amount?

For example 4 hours for $5 or 6 hours for $8

how do u actually set this?

Thanks

Adding Products / Offers

Stalk — Thu, 02 Nov 2006 08:14:30 GMT

Hi we are just changing from 'Adding Time' to clients accounts to the add product or offer as per your manuals 'How to set up pricing' and 'How to set up offers'.
The steps have been completed succesfully.
When adding to a user by 'right clicking' the user name and calling 'add product/offer' the applet jumps up correctly.
I have set up a product '1 hour' .
When I apply this to the user the time is added to their account but no money is applied leaving the account locked.
If I select pay later the time is added as well as a debit amount and the account is opened.
I am reasonably sure we have the other pricing details set up correctly as we can still use the add time function.
One other thing is in the user account applet on personal details specifically the Birthday field. The data seems to be wider than the field which makes reading it difficult.

regards

PrePaid Ticket Vouchers & Print Layouts

jaydrive2000 — Wed, 01 Nov 2006 21:20:08 GMT

Are there alternative ways to set up how the prepaid tickets are printed?

I know there's the usual "use the receipt printer" way, but i was wondering about printing onto some cheapish business cards which are already perforated. (3x7 layout, 2x5 layout, etc)

Points System

celestia — Wed, 25 Oct 2006 06:07:19 GMT

Is this possible with SL?

1. For members every hour that they spend they get 1 points.

2. At the end of the year their total number of points is totaled and they can claim freebies for this.

How to I keep track of the number of hours they have spent? Can this be seen in the report?

price problem

kosmi — Mon, 01 May 2006 08:54:33 GMT

I want try trial version of SL. but I have problem with define price in server. see video please http://www.megazone.cz/soubory/price.avi

Second question.
I have three ip address. for LAN, for VPN, and for public.
But I don´t know where define IP. SL server automaticaly get VPN IP, but it´s wrong. I need use local IP